Gaurav Sharma was appointed Chief Executive Officer of BIDV-MetLife in July 2016. Prior to this appointment, Gaurav served as Head of Operations for the Designated Markets for MetLife, where he oversaw critical Insurance functions like Customer Service, Underwriting, Claims, New Business Operations and Policy Administration across 7 markets of Asia. He has spent 10 years with MetLife in various leadership roles in Asia.
With over 20 years of experience in financial services with numerous global firms like GE Capital, Prudential and AXA, Gaurav has led several teams to success in the areas of innovation in distributor servicing, agency development, cost optimization, policy administration and system migrations, underwriting and product design, operations and customer service transformation, M&A integration and new market entry.
Gaurav has keen interests in Sustainability and Financial literacy. He holds a Master’s in Business Law (National Law School of India) and is a Fellow, Life Management Institute (FLMI). He also completed the prestigious Advanced Management Program from Indian Institute of Management, Bangalore. He is married to Ruchi and they have a 10 year old son who is a keen swimmer. In their spare time, the whole family indulges in Golf and Tennis with friends.