Gaurav Sharma, BIDV MetLife Life Insurance
Gaurav Sharma was appointed Chief Executive Officer of BIDV-MetLife in July 2016. Since then he has steered BIDV MetLife to be a fast paced life insurance company focused on building long term confidence for its customers.
Prior to this appointment, Gaurav served as Head of Operations for the Designated Markets for MetLife, where he oversaw critical Insurance functions like Customer Service, Underwriting, Claims, New Business Operations and Policy Administration across 7 markets in Asia.
He joined MetLife in May 2007 at PNB MetLife India Insurance Co. Ltd. As Chief Operating Officer and Chief Privacy and Business Information Security Officer, Gaurav played a significant role in developing MetLife’s strategy and growth in India.
In 2011, following the signing of MetLife’s joint-venture with PNB (one of the largest state owned banks in India with 7000+ branches, 80 Million customers and 70,000 employees), Gaurav led the partnership as it introduced bancassurance across 5000 PNB branches nationwide.
With over 24 years of experience in financial services with numerous global firms, Gaurav has led several teams to success in the areas of innovation in distributor servicing, agency development, cost optimization, policy administration and system migrations, underwriting and product design, operations and customer service transformation, M&A integration and new market entry.
He holds a Master’s in Business Law (National Law School of India) and is a Fellow, Life Management Institute (FLMI). He also completed the prestigious Advanced Management Program from Indian Institute of Management, Bangalore. In his spare time he indulges in Tennis and Golf.
With specific interests in contributing to the development of financial services industry in Vietnam and building a more socially responsible corporate culture, since 2016, he has been an active Board Member and contributed as a Vice Chair of AmCham Hanoi.