Reviving Vietnam’s Tourism and Hospitality Sector

The coronavirus pandemic and measures taken by the government to restrict travel into and within Vietnam have had a devastating impact on the tourism and hospitality sector. This industry was the first to feel the impact of the economic downturn and has been the most affected. The sector accounts for almost ten percent of total employment in Vietnam although job losses and temporary layoffs have jeopardized the livelihoods of millions of Vietnamese people over the past few months. Vietnam recently launched a domestic promotion campaign called, “Vietnamese People Travel in Vietnam” but this will certainly not compensate for the losses incurred from international travel restrictions that prevent foreign visitors from reaching popular destinations like Ha Long Bay and Hoi An. What does the future hold for one of Vietnam’s most important business sectors? When will visa restrictions ease and international flight routes resume? Most importantly, will open borders threaten the feeling of security that we currently enjoy here? Join AmCham for a Virtual Meeting on Thursday morning with a panel is experts to discuss the recovery of the tourism and hospitality industry in Vietnam.

About the guest speakers:

Tran Trong Kien – Thien Minh Group (TMG)
Kien is the Founder, Chairman, and CEO of TMG, an integrated travel group in Southeast Asia focused on hospitality, aviation, online and destination management. TMG employs over 2,000 people and owns hotels, boats, airplanes, train cars, restaurants, and online platforms. Kien hosts over 300,000 travelers per year at well-known brands such as Victoria Resorts, Emm Hotels, Hai Au Aviation, Emeraude Cruises, and more. Many AmCham members know Kien from his early days as founder of Buffalo Tours back in the 1990s. He grew Buffalo Tours into a global network of 17 operations offices in Asia and 04 sales offices in Europe, USA and Australia before selling the brand two years ago. Kien graduated as a Medical Doctor from Hanoi Medical School, holds a BA in English from the University of Foreign Languages and International Studies in Hanoi, and earned an MBA from the University of Hawaii. He is a longtime member and strong supporter of AmCham and generously helps fund our AmCham Scholars Program. Kien is also a member of several professional and social organizations including serving as Chairman of the Vietnam Tourism Advisory Board (TAB), Hue Tourism Advisory Board (HTAB), Vietnam Tour Guides Association (VTGA), Trustee of Fulbright University Vietnam, Vietnam Tourism Association (VITA), Board member of Vinaland, Vietnam Institute of Directors (VIOD) and former board member of ACB and VP Bank.

Doan Thi Thanh Mai – BIM Group
Mai earned an undergraduate degree from USC and a Masters in Finance from UCLA. She then worked in real estate in the United States before returning to Vietnam to start her career at BIM Group, a diversified group of companies headquartered in Quang Ninh Province. Mai serves as Deputy General Director of the company, overseeing many brands familiar to AmCham members including Z Pizza, Elite Fitness, the Syrena Cruises, the InterContinental Phu Quoc Resort and more.

Craig Douglas – The Grand Ho Tram Resort & Casino
Craig has over 25 years hospitality industry experience and has been based in Vietnam for the past 8 years. He serves as COO of The Grand Ho Tram and is a board member of Vietnam’s Tourism Advisory Board. Craig also serves as Executive Vice President and Head of Asset Management for Lodgis Hospitality Holdings formed by Vinacapital and Warburg Pincus. During his time in Vietnam, Craig has overseen numerous assets for several owners including the Sofitel “Legend” Metropole Hanoi, Hilton Hanoi Opera, Nam Hai Hoi An, Six Senses Con Dao, Danang Golf Club and more.

AmCham Virtual Meetings provide unprecedented access to the political, policy, corporate, and institutional leaders whose expertise, insights, and experience shape the global business climate. There is no cost to participate. Don’t miss this opportunity to hear from some of Vietnam’s top tourism and hospitality experts. This virtual meeting will use the Microsoft Teams platform. Please register your participation by clicking on the button below or by calling (84) 24 3934 2790. Registered participants will receive an email on Monday with the URL link and instructions.